These terms are a contract between you and Branch Agency Ltd, trading as QR Flip. Branch Agency Ltd is a company registered in England and Wales (company number 14336157), with its registered office at Strawberry Fields Digital Hub, Euxton Lane, Chorley, England, PR7 1PS. In these terms, "we", "us" and "our" mean Branch Agency Ltd. "You" means the person or organisation using QR Flip.
By creating an account or using QR Flip, you agree to these terms and to our Privacy Policy. If you're using QR Flip for an organisation, you confirm you have authority to accept these terms for it.
Contact us at hello@qrflip.io.
1. The service
1.1 QR Flip lets you create QR codes, change what they point to after printing, and see statistics about scans. Each code points to a short link on our domain, for example qrflip.io/q/x7Kp2. When the code is scanned, we record the scan and send the person on to your chosen destination, or show a page we host for you.
1.2 Codes only work while your account has an active free trial or subscription. If neither is active, your codes are paused (see section 4).
1.3 We may improve, change or remove features. If we remove a feature that's a significant part of what you pay for, we'll tell you at least 30 days in advance. You can cancel if you don't want to continue.
2. Your account
2.1 You must be 18 or over and give accurate details when you sign up. Keep your email address up to date, because we use it for important notices.
2.2 Keep your password secure, and tell us straight away at hello@qrflip.io if you think someone else has accessed your account. You're responsible for what happens in your account, unless it's our fault.
2.3 One person or organisation per account. You may not resell access to QR Flip.
3. Free trial
3.1 New accounts get a free trial of 14 days. You don't need to give card details to start it.
3.2 When the trial ends, your codes pause until you subscribe. We won't charge you unless you choose to subscribe.
4. Subscription, payment and cancelling
4.1 Price. QR Flip has one plan: US$5 per month, plus any VAT or sales tax that applies. It includes unlimited QR codes and unlimited scans, subject to the fair use limits in section 6.
4.2 Billing. You pay monthly in advance through our payment provider, Stripe. Your subscription renews automatically each month until you cancel. You authorise us, through Stripe, to charge your payment method each month.
4.3 Price changes. We'll give you at least 30 days' notice by email of any price change. The new price applies from your next billing date after the notice period. If you don't want to pay it, you can cancel before then.
4.4 Cancelling. You can cancel any time from Billing in your account, in a couple of clicks. Your subscription continues until the end of the period you've paid for, and is not renewed after that.
4.5 What happens when you cancel or a payment fails. At the end of your paid period, or if a payment fails and still hasn't gone through after Stripe has retried it, your codes pause. People who scan a paused code see a page explaining that it isn't active. Your account, codes, settings and scan history are kept, and your codes start working again as soon as you subscribe. If you want everything deleted, you can delete your account at any time (section 11).
4.6 Refunds. Payments aren't refundable for part-used months, except as set out in 4.7 or where the law requires.
4.7 Consumers' right to cancel. If you're a consumer in the UK, you have a legal right to cancel your subscription within 14 days of first subscribing. By subscribing, you ask us to start the service straight away. If you cancel within those 14 days, we'll refund what you paid, less a proportionate amount for the days you had the service. Email hello@qrflip.io to use this right.
5. Your content
5.1 You keep ownership of everything you add to QR Flip, including links, text, contact details, files and logos ("your content").
5.2 You give us a worldwide, non-exclusive, royalty-free licence to store, copy, display and serve your content, only as needed to run QR Flip for you. For example, we use it to show a PDF to people who scan your code. This licence ends when you delete the content or your account, apart from copies in backups, which are overwritten within 30 days.
5.3 You confirm that you have the rights to your content, and that publishing it through QR Flip won't break the law or anyone else's rights.
5.4 Uploaded files can be up to 10 MB each.
6. Acceptable use
6.1 You must not use QR Flip to:
- send people to phishing pages, malware, scams or anything deceptive, including pages that pretend to be another organisation;
- share content that's illegal, or that promotes violence, hatred, terrorism, or the sexual exploitation of children;
- infringe anyone's intellectual property or privacy;
- send spam or unlawful marketing;
- interfere with or overload the service, probe it for weaknesses without our written permission, or get around its limits or security;
- generate automated, artificial scans to distort statistics or test load.
6.2 "Unlimited" means unlimited for normal use of QR codes by a business or person. If your usage is far beyond normal and affects the service for others, we'll contact you to discuss it before taking any action.
6.3 If we reasonably believe a code breaks this section, we may pause or remove it, and suspend your account. Where possible and lawful, we'll tell you first and give you a chance to respond. For serious harm, such as phishing or malware, we may act immediately and tell you afterwards.
7. Data protection
7.1 Our Privacy Policy explains how we handle the personal data of account holders as a controller.
7.2 Scan data and your content. When people scan your codes, we record limited scan data on your behalf (described in our Privacy Policy). For that data, and for personal data in your content, you are the controller and we are your processor. These terms form a data processing agreement under Article 28 of the UK GDPR.
7.3 When we process personal data for you, we will:
- process it only to provide QR Flip and on your documented instructions. These terms and your use of the app's features are your instructions;
- make sure everyone who can access it is bound by confidentiality;
- keep it secure with appropriate technical and organisational measures, including encryption in transit and at rest, and access controls;
- use only the sub-processors listed in our Privacy Policy. We'll give you at least 30 days' notice of a new sub-processor by updating that list and emailing you, and you can object by cancelling;
- protect any transfer outside the UK with an approved safeguard, such as the UK International Data Transfer Addendum;
- help you respond to requests from people using their data protection rights, and with security, breach notification and data protection impact assessments, as far as is reasonable given what we know;
- tell you without undue delay after we become aware of a personal data breach affecting your data;
- delete the data when you delete it or your account, apart from backups, which are overwritten within 30 days;
- make available the information you reasonably need to show that we meet these obligations, and answer reasonable audit questions in writing.
7.4 You're responsible for having a lawful basis for collecting scan data, and for telling people about it where the law requires. For example, you might include a line in your own privacy notice.
8. Availability and support
8.1 We work hard to keep QR Flip and your short links available around the clock, but we can't promise it will never be interrupted. We may need short maintenance windows, and we'll keep them brief.
8.2 Test-scan every code before printing it. This is especially important if you change its colours, add a logo or print it small.
8.3 Support is by email at hello@qrflip.io. We aim to reply within one working day.
9. Our intellectual property
9.1 QR Flip, including its software, design, short-link domain and brand, belongs to us or our licensors. These terms give you the right to use QR Flip, not to own any part of it.
9.2 If you send us suggestions, we can use them freely and without any obligation to you.
10. Liability
10.1 Nothing in these terms limits or excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- anything else that can't be limited or excluded by law.
10.2 If you're a consumer, we're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We're not responsible for business losses, because QR Flip is provided for your personal use under these terms. Your statutory rights are not affected.
10.3 If you're a business, the following limits apply.
- We're not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings.
- We're not liable for the cost of reprinting materials, except where it's caused by our breach of these terms.
- Our total liability to you in any 12-month period is limited to the greater of:
- the fees you paid us in that period; or
- £100.
10.4 We aren't responsible for websites, files or services that your codes point to and that we don't host, or for delays or failures caused by events outside our reasonable control.
10.5 If you're a business, you'll compensate us for reasonable losses and costs we incur from a third-party claim caused by your content or by your breach of section 6.
11. Ending this contract
11.1 You can stop using QR Flip at any time, and you can delete your account from Settings. Deleting your account:
- cancels any subscription straight away;
- permanently deletes your codes, scan history and uploaded files;
- stops your printed codes working.
We can't undo it.
11.2 We may end this contract with 30 days' notice by email. If we do this other than because you've broken these terms, we'll refund any amount you've paid for the period after it ends.
11.3 We may suspend or end your account straight away if you seriously or repeatedly break these terms, if the law requires it, or to prevent harm to others.
11.4 Sections 5.3, 7, 9, 10, 12 and 13 continue after the contract ends.
12. Changes to these terms
We may update these terms, for example when we add features or the law changes. If a change materially affects you, we'll email you at least 30 days before it takes effect. If you don't agree, you can cancel before the change applies. The date at the top shows when these terms last changed.
13. General
13.1 Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
13.2 Whole agreement. These terms and our Privacy Policy are the whole agreement between us about QR Flip.
13.3 Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. We'll tell you, and your rights won't be reduced. You may not transfer your account without our written permission.
13.4 If part is invalid. If a court decides part of these terms is invalid, the rest stays in force.
13.5 Delays. If we don't enforce a right straight away, we can still enforce it later.
13.6 Third parties. Nobody other than you and us has any right to enforce these terms.
13.7 Notices. We'll send notices to the email address on your account. You can send notices to hello@qrflip.io or by post to our registered office.
14. Referral programme
14.1 How it works. Your account has a personal invite link. If someone opens it, creates a QR Flip account within 30 days, and then pays for QR Flip for the first time, you earn US$2.50 of credit. That's half the monthly price. We tell you by email when you earn it.
14.2 No limit. You can earn credit for as many people as you refer. Credit adds up, so two paying referrals cover one month and ten cover five.
14.3 Using credit. Credit is taken off your next QR Flip invoices automatically, before your card is charged, until it runs out. It's applied to the invoice total, including any tax. If you aren't subscribed yet, it's kept on your account and used when you subscribe.
14.4 What credit is not. Credit has no cash value. It can't be refunded, exchanged for money, or transferred to another account. It's lost if you delete your account.
14.5 Who counts. A referral only counts once per person, and only for a new account that wasn't already a QR Flip customer. You can't refer yourself. That includes using a second account or email address for yourself or your own business.
14.6 Fair play. Don't send your link as spam, buy ads that bid on the QR Flip name, or pretend to be QR Flip. If we find credit was earned in breach of these terms, or through payments that are later refunded or reversed, we may remove that credit, and in serious cases close the referral link.
14.7 Changes. We may change or end the referral programme with at least 30 days' notice by email. Credit you've already earned stays on your account and keeps working as described above.